📢 Understanding Notification Master

Notification Master is a powerful feature in Canary7 that automatically alerts users when specific system conditions are met—or not met. These alerts help users stay informed about system events such as failures, successes, or other process-related actions.

Notifications are typically delivered via:

📧 Automated Email
🔗 Webhook (for integrations with external systems)

🛠 Common Use Case

A typical example is setting up a notification to alert a user when a Shipment fails to import—so the issue can be addressed without delay.

🔗 How It Works

Notification Master leverages Canary7's Process Logs, allowing you to create granular criteria that precisely define when a notification should trigger.

For example:

Notify the operations team when allocation fails for Company ABC in Warehouse 02.

📂 Accessing Notification Master

From the Navigation Menu, type and select "Notification Master" in the search bar.
Alternatively, go to:
Configuration → System Setup → Notification Master

➕ Creating a New Notification

Step 1: Click Add

Click on the Red Action Button, this will bring up a drop-down menu, and select "Add"

clicking on add

Step 2: Complete the General Tab

notification master general tab

Enter or select the following details:

Field	Description
Name	A label for your notification
Notification Type	Choose Email or Webhook
Email Recipient	One or more recipients (if Email selected)
Active	✅ Ensure this is checked so the notification will function

Click Next to continue.

📧 Step 3: Complete the Email Tab

(Only visible if "Email" is selected as the Notification Type)

notification master email tab

Field	Description
Subject	Email subject line
Message	Email body content – supports dynamic data placeholders

Use curly braces { } to insert dynamic data from Process Logs.Example:

Shipment Import Failed for {CompanyCode} - Message: {Message}

Click Submit to create the Notification.

🎯 Step 4: Adding Notification Criteria

Within Notification Master, locate the Notification you have just created, click on the three dots and then click "edit".

notification master edit

In this example, we will make criteria to email the user when a shipment fails.

nm add criteria

➕ Click Add to define a new set of criteria

This is where you control exactly when a notification is sent.

nm criteria tab2

This is an example of criteria used to notify user's of a Shipment Import failure.

📊 Criteria Options (All linked to Process Logs)

You can use the following fields to filter events:

Criteria Field	Description
Process	e.g. "Shipment Import", "Allocation", "Job Creation"
Action	e.g. "Fail", "Success"
Message	Specific text from the process log (partial matches supported)
Identifier_1	Custom system identifiers (e.g., Shipment ID, Order Number)
Identifier_2	Secondary identifiers (e.g., Wave ID, Job Group)
Identifier_3	Additional context (e.g., SKU, Carrier Code)
Identifier_4	Additional metadata if applicable
Date/Time	When the event occurred
Company ID	Internal numeric company ID
Company Code	External-facing company code

💡 Example:To trigger a notification when a shipment import fails for a specific company:

Process = Shipment Import
Action = Fail
Company Code = ABC

Click Add once your criteria are defined.

✅ Summary

Notification Master keeps your team proactively informed
Set up alerts for failed processes, key system actions, or workflow exceptions
Use detailed criteria from Process Logs to fine-tune when alerts are triggered
Supports email and webhook delivery for flexibility

Once you have selected and entered the required fields, click on the submit button submit button(1) to add.