---
title: "Notification Master"
slug: "notification-master"
description: "Why is Notification Master important, and how to create a Notification? Step by Step guides containing all the information that you need to know to help you understand Canary7"
updated: 2025-08-05T13:39:33Z
published: 2025-08-05T13:39:33Z
canonical: "help.canary7.com/notification-master"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.canary7.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notification Master

# 📢 Understanding Notification Master

## 

**Notification Master** is a powerful feature in Canary7 that automatically alerts users when specific system conditions are met—or not met. These alerts help users stay informed about system events such as failures, successes, or other process-related actions.

Notifications are typically delivered via:

- 📧 **Automated Email**
- 🔗 **Webhook** (for integrations with external systems)

---

## 🛠 Common Use Case

A typical example is setting up a notification to alert a user when a **Shipment fails to import**—so the issue can be addressed without delay.

---

## 🔗 How It Works

Notification Master leverages **Canary7's Process Logs**, allowing you to create **granular criteria** that precisely define *when* a notification should trigger.

For example:

> Notify the operations team when **allocation fails** for **Company ABC** in **Warehouse 02**.

---

## 📂 Accessing Notification Master

1. From the **Navigation Menu**, type and select **"Notification Master"** in the search bar.
2. Alternatively, go to: **Configuration** → **System Setup** → **Notification Master**

## ➕ Creating a New Notification

### Step 1: Click **Add**

Click on the Red Action Button![red action button](https://cdn.document360.io/4ed7d884-d42a-4c7e-a949-08033b57dc86/Images/Documentation/red%20action%20button.png), this will bring up a drop-down menu, and select "Add"

![clicking on add](https://cdn.document360.io/4ed7d884-d42a-4c7e-a949-08033b57dc86/Images/Documentation/clicking%20on%20add.png)

### Step 2: Complete the **General** Tab

![notification master general tab](https://cdn.document360.io/4ed7d884-d42a-4c7e-a949-08033b57dc86/Images/Documentation/notification%20master%20general%20tab.png)

Enter or select the following details:

| Field | Description |
| --- | --- |
| **Name** | A label for your notification |
| **Notification Type** | Choose **Email** or **Webhook** |
| **Email Recipient** | One or more recipients (if Email selected) |
| **Active** | ✅ Ensure this is checked so the notification will function |

Click **Next** to continue.

## 📧 Step 3: Complete the **Email** Tab

*(Only visible if "Email" is selected as the Notification Type)*

  

![notification master email tab](https://cdn.document360.io/4ed7d884-d42a-4c7e-a949-08033b57dc86/Images/Documentation/notification%20master%20email%20tab.png)

| Field | Description |
| --- | --- |
| **Subject** | Email subject line |
| **Message** | Email body content – supports dynamic data placeholders |

Use curly braces `{ }` to insert dynamic data from Process Logs.Example:

```
Shipment Import Failed for {CompanyCode} - Message: {Message}
```

Click **Submit** to create the Notification.

### 

## 🎯 Step 4: Adding Notification Criteria

Within Notification Master, locate the Notification you have just created, click on the three dots ![Three dots](https://cdn.document360.io/4ed7d884-d42a-4c7e-a949-08033b57dc86/Images/Documentation/Three%20dots.png)and then click "edit".

![notification master edit](https://cdn.document360.io/4ed7d884-d42a-4c7e-a949-08033b57dc86/Images/Documentation/notification%20master%20edit.png)

In this example, we will make criteria to email the user when a shipment fails.

![nm add criteria](https://cdn.document360.io/4ed7d884-d42a-4c7e-a949-08033b57dc86/Images/Documentation/nm%20add%20criteria.png)

### ➕ Click **Add** to define a new set of criteria

This is where you control exactly *when* a notification is sent.

![nm criteria tab2](https://cdn.document360.io/4ed7d884-d42a-4c7e-a949-08033b57dc86/Images/Documentation/nm%20criteria%20tab2.png)

This is an example of criteria used to notify user's of a Shipment Import failure.

## 📊 Criteria Options (All linked to Process Logs)

You can use the following fields to filter events:

| Criteria Field | Description |
| --- | --- |
| **Process** | e.g. "Shipment Import", "Allocation", "Job Creation" |
| **Action** | e.g. "Fail", "Success" |
| **Message** | Specific text from the process log (partial matches supported) |
| **Identifier_1** | Custom system identifiers (e.g., Shipment ID, Order Number) |
| **Identifier_2** | Secondary identifiers (e.g., Wave ID, Job Group) |
| **Identifier_3** | Additional context (e.g., SKU, Carrier Code) |
| **Identifier_4** | Additional metadata if applicable |
| **Date/Time** | When the event occurred |
| **Company ID** | Internal numeric company ID |
| **Company Code** | External-facing company code |

💡 **Example:**To trigger a notification when a shipment import fails for a specific company:

- Process = `Shipment Import`
- Action = `Fail`
- Company Code = `ABC`

Click **Add** once your criteria are defined.

---

## ✅ Summary

- **Notification Master** keeps your team proactively informed
- Set up alerts for failed processes, key system actions, or workflow exceptions
- Use **detailed criteria** from Process Logs to fine-tune when alerts are triggered
- Supports **email and webhook** delivery for flexibility

Once you have selected and entered the required fields, click on the submit button![submit button(1)](https://cdn.document360.io/4ed7d884-d42a-4c7e-a949-08033b57dc86/Images/Documentation/submit%20button(1).png) to add.